Lowee's Tour Catalog 2025 - Catalog - Page 24
Policies & Procedures
RESERVATIONS
Reservations can be made by calling our office Monday through Friday 8:00 AM to 4:00 PM or anytime through our website
www.lowees.com. The following information is necessary to process your reservation: name(s) of person(s) traveling, address,
telephone number, number of people traveling and desired boarding location.
DEPOSITS & FINAL PAYMENTS
We accept cash, check, money order and credit card (Visa, Mastercard, and Discover) for payment. There is a service charge for
all returned checks. Credit cards have a 3% service fee.
ONE-DAY TOURS
A $50.00 per person deposit is required within 7 days of making the reservation, and the balance of the trip must be paid in full
45 days prior to the departure date. One-day tours involving a special ticket (Broadway Shows, Concerts, Sporting Events,
Garden Series, etc.) are to be paid in full at the time of booking and may be non-refundable.
MULTI-DAY TOURS
A varying per person deposit, based on each individual tour, is required within 7 days of making the reservation, and the balance
of the trip needs to be paid in full at least 60 days prior to the departure date (some tours may be due sooner, such as those
including air or cruise travel). Multi-day tours involving a special ticket (Broadway Shows, Concerts, Sporting Events, etc.) may
have special requirements and non-refundable deposits, please see trip details if there are special requirements.
CANCELLATIONS/REFUNDS
Refunds will be given for one day tours if cancellations are made at least 45 days prior to the departure. If there are special
circumstances they will be listed on each tour. If you must cancel a tour that includes a non-refundable ticket, a refund will
only be issued if the ticket can be re-sold before the departure date.
Refunds will be given for multi-day trips if cancellations are made prior to the final payment date, typically 60 days out. Dates
will vary based on each multi day trip. Multi-day tours involving a special ticket (Broadway Shows, Concerts, Sporting Events,
etc.) may have special requirements and non-refundable deposits, please see trip details if there are special requirements. The
trip policy will be noted on each tour at registration.
We reserve the right to cancel a tour if less than 20 reservations have been received. Some exceptions may apply. Lowee9s will
be enforcing this cancellation policy, due to the strict policies set forth by the attractions, restaurants and hotels. If Lowee9s
cancels a tour all monies will be returned.
TRAVEL INSURANCE/TRAVEL PROTECTION
To help you handle unforeseen travel headaches, we offer travel insurance through TravelSafe. Travel insurance is not a cancel
for any reason. This plan is to protect you in case of illness, death or Military Deployment for you or your immediate family.
Documentation would need to be provided with cancellation for refunds to be processed.
We highly recommend travel insurance or trip cancellation protection; however, it is not required. Travel Insurance or Trip
Cancellation Protection must be purchased at the time of reservation. Travel insurance and Trip Cancellation Protection rates
vary based on trip. Travel insurance and travel cancellation protection are non-refundable, unless the tour is canceled by
Lowee9s Group Tours.
Get a quote online by visiting: www.travelsafe.com/?agent=5307
CONVENIENT DEPARTURE POINTS
Please be at your pick-up point 15 minutes prior to departure. Not all pick-ups are available on all trips. Pick up locations are
listed on each tour for you to choose at reservation time. Please note: Parking in any lot with public access is done so at your
own risk. Neither Lowee9s Group Tours nor the property owner can assume any responsibility for theft, damage, vandalism, etc.
that might occur to vehicles parked in any lot. We have several pick up locations. Some tours do have special pick up locations.
Please note in some occasions additional pick up locations may be added due to registrations. Our main pick-up locations are
listed on page 4.
BAGGAGE
Each tour guest is permitted to bring one piece of luggage for storage in the luggage bay of the coach. In
consideration of our Drivers, every effort should be made to keep luggage weight to a maximum of 40 pounds. Under no
circumstances should luggage exceed 50 pounds. A small bag or purse, if carried onto the bus by the tour guest and stored in
the overhead compartment on the coach, is permissible. Please do not leave valuables, important documents, or medications
onboard, as Lowee9s Group Tours, LLC is not responsible for items left behind. Although every effort is made to handle
passenger luggage as carefully as possible, we cannot be responsible, assume liability or accept claims for loss or damage to
luggage due to breakage, theft, or fair wear and tear through hotel and group carrier handling. *Trips with airfare do not apply.
For information on luggage restrictions please check with the airline.
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